Worst Customer Service

Can one possibly give them a Minus rating?

15 OCTOBER 2019 TO 12 MARCH 2020 AND COUNTING….. CAN IT REALLY TAKE 5 MONTHS TO SOLVE A QUERY????? 20 May 2019, I took out a service and warranty plan. However requested it to be cancelled on 15 Oct 2019. In the plans, it states that should you cancel and not have had a claim that you can get the monthly payments back, excluding commission and admin fees. 16 Oct 2019, The customer Liaison, requested confirmation that I want to cancel the warrantee to which I responded on 17 Oct 2019, “I would like to cancel both” . Only the one plan was cancelled, and I left it at that 12 Nov 2019, I followed up on my query regarding the reimbur*****t….. no response. 13 Jan 2020, another follow up regarding the reimbur*****t and also cancelled the second plan with “As per the policy, I should be getting back monthly payments made, excluding commission and admin fees.” 12 Feb 2020, Sent a mail stating my disappointment in the lack of communication. ONLY THEN did received a response apologising. 13 Feb 2020, The customer service liaison confirmed that the funds will be reimbursed after 21 day’s. 19 Feb 2020, I received an SMS stating that there are supporting documentation outstanding. I have queried it to the same customer service liaison with no response 10 Mar 2020, According to me 21 days have lapsed and I followed up on the reimbur*****t 12 Mar 2020, I receive a disappointing response (Actually, it should not have been disappointing!!!!) "Good day, Kindly note that the refund will be processed within 21 working days......" So now they are following up with the Finance department?!?!?