MA
Mario A

1 reviews | Active since Jun 2013

30 Nov 2021, 00:53

MotoryHappy

<div>I have been with them since 2019, called several times to get my car serviced, no response - always get told they will get back to me. I do not live in a metropolitan area which I specified when I app**** originally and need help to get my vehicle serviced. They beat around the bush everytime I called. Been calling everyday for 2 straight weeks still no help, though they are quick to take my money but not so quick to perform a value service to a client. I have logged cases before only to find there is only one open which means the previous cases were lies I was told. I am at the point of pulling out my hair, can't get them to cancel the policy can't get them to help me service my vehicle, can't get my premiums paid back to me for the past 3 years, can't get help at all. No communication back to me to explain what is going on, everytime I phone I get told they are waiting feedback - for 2 straight weeks. Worse company to do business with</div>

0
Replies (10)
MotorHappy
MotorHappy's reply30 Nov 2021, 12:56
Official
Hi Mario,

We are unable to pick up any profile under your name through MotorHappy. Can you please send us your Policy Details for us to look into your experience? 

#MotorHappy 
MA
Mario A's update30 Nov 2021, 13:38
Reviewer Update
Good Day

My Policy Number is MOTON***3

Regards,
Mario
MA
Mario A's update30 Nov 2021, 13:38
Reviewer Update
MOTON ***3
MA
Mario A's update30 Nov 2021, 13:39
Reviewer Update
MOTON 0 0 0 8 3 0 7 3
MotorHappy
MotorHappy's reply30 Nov 2021, 14:52
Official
Hi Mario,

Thank you for sharing these details with us. Your complaint has been sent to the Administrator to advise on your service experience. Kindly note you will receive feedback within 24-48 business hours. 

#MotorHappy 
MA
Mario A's update01 Dec 2021, 16:18
Reviewer Update
Good Day

25hrs later ... 2 emails from 2 different consultants. 1 requesting more information, I provided that - no response after. 1 instructed me to contact a local dealer to enquire if they service my type of vehicle - asked if this wasnt MotorHappy's responsibility - no response after

Just an update - 23hrs remaining

Mario
MA
Mario A's update02 Dec 2021, 16:35
Reviewer Update
48hrs later no update
MotorHappy
MotorHappy's reply03 Dec 2021, 12:10
Official
Hi Mario, 

As per the feedback received, the Administrator has tried calling you but unfortunately there was no answer. They are awaiting the current mileage and service history of the vehicle to process your claim request, can you please send this to the below email address for us to continue with this case on your Plan? 

Email: *** and ***

#MotorHappy 
MotorHappy
MotorHappy's reply06 Dec 2021, 11:28
Official
Hi Mario, 

Thank you for sharing this with us, you will receive feedback as soon as possible. 

#MotorHappy 
MA
Mario A's update15 Dec 2021, 15:57
Reviewer Update
Still no feedback from MotorHappy
Jumping through hoops trying to get you all the information you require to assist me, still no feedback at all
Contacting your consultant who has been in contact with me also no response
Clearly you do not wanto help your customers