We were wrong but its still your problem

I phoned motorhappy to let them know that my debit order did not go down in October as it should have by motorhappy, leading to the fact that i wont be able to service my vehicle in January as 4 successful payments would not have gone down as per their policy. They looked into the problem and admitted that they made the fault on their side. The Vin number was placed in the Reg number area which delayed the policy to be loaded for 2 months, this blocked the system from loading my policy and having my debit order going through the first of October.

Even though motorhappy could clearly see that the mistake was made on their side, they still tell the client, in order for you to get your service done in January I would have to make an additional payment to cover the 4th payment. So I had to make 2 payments in 1 month so that i could have my car serviced in January.

I will never take out a policy with motorhappy again. Even when they were in the wrong they still made it the clients problem. That is truly bad client s****s.

The first time i phoned and was put through to collections the lady was talking over me, and when i asked her to give me chance to speak SHE PUT THE PHONE DOWN IN MY EAR!!!! Motorhappy has the worst manners.