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Ntombi N
1 reviews | Active since Jun 2025
11 Nov 2025, 15:10
Unresolved Issue and Poor Service
Don’t be misled by positive reviews! LC/MotorHappy is quick to debit premiums but extremely slow to resolve queries and may even threaten to charge a cancellation fee for the termination of the policy. They provided misinformation at the sales stage, ignore complaints, and communication is constantly delayed. Managerial or supervisory staff are often unavailable. My purchase call request and issue remain unresolved.
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Replies (3)0
Replies (3)
MotorHappy's replyOfficial
11 Nov 2025, 15:12Hi Ntombi
We are sincerely sorry to hear about your experience through us. As we strive to give our clients good service, kindly note your complaint has been escalated and will revert with feedback as soon as possible.
#MotorHappy
We are sincerely sorry to hear about your experience through us. As we strive to give our clients good service, kindly note your complaint has been escalated and will revert with feedback as soon as possible.
#MotorHappy
MotorHappy's reply11 Nov 2025, 15:12
Official
Hi Ntombi
We are sincerely sorry to hear about your experience through us. As we strive to give our clients good service, kindly note your complaint has been escalated and will revert with feedback as soon as possible.
#MotorHappy
We are sincerely sorry to hear about your experience through us. As we strive to give our clients good service, kindly note your complaint has been escalated and will revert with feedback as soon as possible.
#MotorHappy
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Ntombi N's updateReviewer Update
11 Nov 2025, 15:41I regret trusting your sales agent and company with my hard-earned money. Unfortunately, your apology does not resolve the issue. I am still waiting for a concrete resolution regarding the issue at hand
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Ntombi N's update11 Nov 2025, 15:41
Reviewer Update
I regret trusting your sales agent and company with my hard-earned money. Unfortunately, your apology does not resolve the issue. I am still waiting for a concrete resolution regarding the issue at hand
MotorHappy's replyOfficial
13 Nov 2025, 06:52Hi Ntombi
We understand this may be frustrating, and we appreciate your patience. We are still waiting for feedback from customer care and have sent a follow-up to speed things up. We will share any updates with you as soon as they come through.
#MotorHappy
We understand this may be frustrating, and we appreciate your patience. We are still waiting for feedback from customer care and have sent a follow-up to speed things up. We will share any updates with you as soon as they come through.
#MotorHappy
MotorHappy's reply13 Nov 2025, 06:52
Official
Hi Ntombi
We understand this may be frustrating, and we appreciate your patience. We are still waiting for feedback from customer care and have sent a follow-up to speed things up. We will share any updates with you as soon as they come through.
#MotorHappy
We understand this may be frustrating, and we appreciate your patience. We are still waiting for feedback from customer care and have sent a follow-up to speed things up. We will share any updates with you as soon as they come through.
#MotorHappy