UNHAPPY WITH MOTOR HAPPY

I've been waiting 2 weeks for a claim to be approved, and no one at Motor Happy /M Sure has given any positive feedback, documents, and pics are requested over and over and still, there's a delay. When my dealer sent through the requested information and then M Sure said they didn't receive it. My dealer has proven that it was sent and still no one at Motor Happy/M Sure takes responsibility/accountability for this matter.

AM I NOT A VALUED CUSTOMER?? DO THEY NOT NEED MY BUSINESS???

The salesperson sold me hopes and dreams and told me how amazing their service is, but this is ridiculous now, I've been without a car for e weeks and my vehicle is a tool of my trade, and its affecting business.

I have the name of the person I am dealing with and rep**** to emails when he feels like it.