TB
Tshepiso B

1 reviews | Active since Nov 2019

19 Nov 2022, 15:17

They dont attend to clients complaints

I wrote on hellopeter about my dissatisfaction and nobody got back to me instead i got an sms that stated my query has been resolved and no1 called to hear what was wrong or how i can be helped

0
Replies (2)
MotorHappy
MotorHappy's reply21 Nov 2022, 14:27
Official
Hi Tshepiso

We are really sorry to hear about that and are looking into the feedback on the case you have mentioned. We will come back to you as soon as possible. 

#MotorHappy
MotorHappy
MotorHappy's reply21 Nov 2022, 16:56
Official
Hi Tshepiso

As per the feedback received your case is with regards to the cambelt not being replaced during the car service. The service authorised for your car was the 210 000km interval, and as per manufacturer specifications the cambelt is advised to be replaced at the 240 000km scheduled service. 

We do apologise for the time taken to authorise the service and for the confusion and inconvenience caused. 

#MotorHappy