The worst service, yet they send threatening sms. Someone isn't doing their job!

I have never in my life come across, such poor service. Then they want to threaten a person to say they will increase my MFC monthly installment to cover for insurance. I have sent my proof that I have comprehensive insurance twice to the email they so politely gave when sending the threating sms's. Clearly someone isn't doing their job and just wants to make money and sales. When I called Motorhappy as the sms instructed, the one sales agent couldn't help and hung up as she said there is no supervisor available and I must callback on Monday. Then why send a sms and say callback with the number if you have questions? Then I called back and waited 10 minutes for a customer service agent to answer and still no joy, because, there is no agent available. Motorhappy has the worst customer service. But very quickly can send such **** sms's and Clearly does not follow through with checking the emails. If I do not get any feedback from someone at Motorhappy ASAP, I will take this further and go to the Ombudsman!