Terrible service

Please stay away from this insurer. They are the worst at communicating. They have been contracted by MFC to make sure all MFC customers have comprehensive car cover. I have informed Nedbank that I have full compressive cover with Outsurance and that I don't need the cover with Motor happy. Motor happy sent me an email advising me that they will be deducting , nicely detailing my new Installment. I cancelled on the 3rd of August and was first informed that the refund takes 14 days, then I was told 21 days. It's the 7th of September and I am still waiting for my refund. I have been following up and no one can give me an answer. This is so frustrating!!!!!