TK
Toka K
1 reviews | Active since Jan 2023
23 May 2025, 16:58
Terrible service
One of the most disrespectful and rude sales agent, I requested a call back for a quote and to be then advised me requesting a call is me taking up a policy which goes against my rights as a consumer I need to understand what am signing up for before I agree to any form of sale! Your consultants need to be trained on Treating customers fairly one cannot be forced to take up a policy in which I do not have a right to understand what’s being offered simply based on this I would never trust such an organization! Extremely disappointing
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Replies (2)0
Replies (2)
MotorHappy's replyOfficial
23 May 2025, 18:58Hi Toka
We are sorry to hear about your experience. As we strive to give our clients the best possible service. Our team is looking into your query and will provide feedback as soon as possible.
#MotorHappy
We are sorry to hear about your experience. As we strive to give our clients the best possible service. Our team is looking into your query and will provide feedback as soon as possible.
#MotorHappy
MotorHappy's reply23 May 2025, 18:58
Official
Hi Toka
We are sorry to hear about your experience. As we strive to give our clients the best possible service. Our team is looking into your query and will provide feedback as soon as possible.
#MotorHappy
We are sorry to hear about your experience. As we strive to give our clients the best possible service. Our team is looking into your query and will provide feedback as soon as possible.
#MotorHappy
MotorHappy's replyOfficial
29 May 2025, 16:55Good day Toka
We have had a listen to the sales call recording and below are the findings.
On the call you were provided with the quote and the consultant did explain the product. When you requested for documentation you were advised that documents are only sent once a product has been purchased. However, the consultant did refer you to our website to review the different products offered and all details about the products for you to get a better understanding.
At no point in the sales call did the consultant force you to purchase the product or not give you guidance on where to find our product information before making a decision.
#MotorHappy
MotorHappy's reply29 May 2025, 16:55
Official
Good day Toka
We have had a listen to the sales call recording and below are the findings.
On the call you were provided with the quote and the consultant did explain the product. When you requested for documentation you were advised that documents are only sent once a product has been purchased. However, the consultant did refer you to our website to review the different products offered and all details about the products for you to get a better understanding.
At no point in the sales call did the consultant force you to purchase the product or not give you guidance on where to find our product information before making a decision.
#MotorHappy