Terrible Service

MY REFERENCE CAS751622 today with Motor Happy. The service that I received from your company today was very disappointing. A few weeks ago I called your call center as I took out motor warranty and a service plan last year. I checked my details on your site and everything looked fine. I called to find out what the process is as it was going to be the 1st time that I used it. I was shocked to hear when the agent told me I do not have a service plan. I gave him the policy number of my plan and assured him that the premium is taken every month for the past year.After a while he found it and then told me that the instead of having a Kugar on the system they had a Hyundai I20. After giving him the correct details he confirmed via sms that it was fixed. Today my car went fr service and when the garage called they again told them that I do not have a service plan and that a Hyundai is registered with them. I had to call them myself. Long story short it was never fixed and then today they wanted documents to fix the car. I spoke to Sizane that became quite irritated in the end with me because she was going on lunch.I am appalled by the poor service I received today. I will probably have to wait until she comes back from lunch to find out if my details were fixed.