Sold a LIE

I am deepely saddened by the way my claim was handled. Being a client for almost 4 years and never had a claim this is the treatment I get when it's time for me to be taken care of. I took my car to the dealership on 22 August 2024 due to mechanical problems I had noted, the dealership diagnosed the car and called MotoHappy to advise of the problem and obtain authorisation upon which they were advised I am not covered for any of the mechanical failures identified. When I took the policy I was advised all engine and gearbox related matters are cover but now that I am claiming I am told different story.

The consultant who assisted me was rude never gave me achance to speak and rudely told me to go complain if I am not happy. No care whatsoever