Service plan

<p>One the 24th of April, i called Motor Happy call centre to ask if they could change my service plan from 60k to start from a 75k to because i had reached 60k before the plan kicked in and i then had to pay for the plan myself on the Saturday 22 April. I spoke to a Princess Kuboni and expressed my concern, she then asked me to email her the tax invoice i paid, and the copies of the service history and that i should expect an sms with the case nr. I sent through everthing on that same day and advised here that i didnt receive the sms, but that was ok because her email had the case number in the subject line. On the 26th of April i asked her if there was any feedback as yet because i was now starting to consider my options in having to find a new place to extend my service plan with. Princess ignored my mail of which i sent another email this morning 3rd May, advising her of her rudeness and no professionalism in at least being courteous enough in keeping me in the loop of what was happening. I then decided to call @ 1:53pm (3rd May) and i spoke to Shiella Mguni and advised her of my problem, she looked into the case and advise that all was in order and that the service plan would then be changed to kick in from the 75k. I dont understand why i had to beg Princess to advise me on what was a issue to me, little things like this can cause any company to loose out on business only because someone failed to pay attention to detail. Thank you to Shiella for appologizing on behalf of Princess and being very respectful about it, because i even advised here that i would have put in notice to cancel the plan only because of lack of communication. The worst part is that i have been with Liquid Capital since i bought my car in 2014 and decided to carry on with the relationship because of how well they handled my services when they were still paying for it.</p> <p> </p> <p>Thanx</p> <p>Prudence</p>