Service check bill complaint

about 2 weeks ago my car gave the warning light for a service. I called Motor Happy to find out how I can book my car in for a service given the light that was on. the consultant who spoke to me on the phone told me to book the car into BMW. I called again after I spoke to BMW and a consultant named Phineas asked me to send my licence disk picture - which I did and he confirmed receipt. After which he told me to book my car in. I booked my car in for a service; told BMW Motor happy was paying for it, i signed for the work to get done and I went to work.

Upon fetching my vehicle I was told motor happy will not pay for the service check that my car needed because it wasnt a service but rather a check. Personally I feel like this is a cop out on motor happy's part. When a warning light on a vehicle goes on, as a responsible driver I have to take it in - which is what I did. I am not a mechanic; nor do I work at motor happy. Your consultants should have clarified the distinction and what will or not be covered. This is the reason I called TWICE before I took my car in. I am now being told by another one of your consultants (Boitumelo) who assumed speaking to me in SeSotho would simplify something that was not making sense....that the bill is for me to pay because my car did not need a service. I am clearly stating my car needed something because I had a service light warning on and it was even on a minus.

So - Please explain to me what exactly I have cover for with you guys - Cover I have been paying for and have never once missed a payment??

I do not want to be ********** by you guys on a technicality. Right now I am being **********. You are refusing to pay a bill that you should pay for. Do not hide behind a technicality. It is bad customer service, it is in bad taste and I will not accept this kind of treatment from you.

regards Nomty **********