MK
Mokgadi K
1 reviews | Active since Aug 2020
20 Oct 2021, 17:14
revolting service
I experienced the worst service from this company. I took a contract with them from the 22-05-2020 and have never missed any payment with them. This year on the 22nd September 2021 I took in the car for a service and they refused to pay saying they don't pay for 240000km but on the contract we agreed that they will cover until 255000km.I had to pay an amount of R3737.96 from my own pocket . I emailed them on the 17 October 20221 with all the documents and receipts and till today they have not responded.
Helpful (0)
Replies (2)0
Replies (2)
MotorHappy's replyOfficial
21 Oct 2021, 09:34Hi Mokgadi,
Sorry you feel this way about your experience through us. We are always working on improving our customer experience, and all feedback is taken seriously. A request has been sent to the Administrator for feedback, kindly note we will respond within 24-48 business hours.
#MotorHappy
Sorry you feel this way about your experience through us. We are always working on improving our customer experience, and all feedback is taken seriously. A request has been sent to the Administrator for feedback, kindly note we will respond within 24-48 business hours.
#MotorHappy
MotorHappy's reply21 Oct 2021, 09:34
Official
Hi Mokgadi,
Sorry you feel this way about your experience through us. We are always working on improving our customer experience, and all feedback is taken seriously. A request has been sent to the Administrator for feedback, kindly note we will respond within 24-48 business hours.
#MotorHappy
Sorry you feel this way about your experience through us. We are always working on improving our customer experience, and all feedback is taken seriously. A request has been sent to the Administrator for feedback, kindly note we will respond within 24-48 business hours.
#MotorHappy
MotorHappy's replyOfficial
26 Oct 2021, 12:00Hi Mokgadi,
As per the feedback received from the Administrator your plan is active to cover the 240 000km service as agreed upon. There has been no claim documentation received from any dealership in the month of September 2021.
Kindly send us the invoice for the service and proof of payment to the below email addresses for us to assist you with this further.
* ***
* ***
#MotorHappy
As per the feedback received from the Administrator your plan is active to cover the 240 000km service as agreed upon. There has been no claim documentation received from any dealership in the month of September 2021.
Kindly send us the invoice for the service and proof of payment to the below email addresses for us to assist you with this further.
* ***
* ***
#MotorHappy
MotorHappy's reply26 Oct 2021, 12:00
Official
Hi Mokgadi,
As per the feedback received from the Administrator your plan is active to cover the 240 000km service as agreed upon. There has been no claim documentation received from any dealership in the month of September 2021.
Kindly send us the invoice for the service and proof of payment to the below email addresses for us to assist you with this further.
* ***
* ***
#MotorHappy
As per the feedback received from the Administrator your plan is active to cover the 240 000km service as agreed upon. There has been no claim documentation received from any dealership in the month of September 2021.
Kindly send us the invoice for the service and proof of payment to the below email addresses for us to assist you with this further.
* ***
* ***
#MotorHappy