JJ
Johan J
1 reviews | Active since Dec 2014
07 Apr 2022, 10:25
Poor Services
Hi I'm at the dealership as from 06:00 this morning, because I wanted to be the first one that gets assisted, the consultant at the dealership phoned you around 08:00 this morning, but she is still waiting for Authorization, are these the kind of services that you are offering? Johan Jacobs - PLAN NUMBER: MOTON***2
Helpful (0)
Replies (3)0
Replies (3)
MotorHappy's replyOfficial
07 Apr 2022, 11:54Hi Johan,
As per the feedback received the service claim was logged by the dealer at 08:53 am and an email was sent to the dealership requesting the vehicle's service history. The service history was only sent to us at 11:11am by the dealer and your service claim was authorised at 11:14am.
Sorry for the inconvenience caused and hope that you have a better day further!
#MotorHappy
As per the feedback received the service claim was logged by the dealer at 08:53 am and an email was sent to the dealership requesting the vehicle's service history. The service history was only sent to us at 11:11am by the dealer and your service claim was authorised at 11:14am.
Sorry for the inconvenience caused and hope that you have a better day further!
#MotorHappy
MotorHappy's reply07 Apr 2022, 11:54
Official
Hi Johan,
As per the feedback received the service claim was logged by the dealer at 08:53 am and an email was sent to the dealership requesting the vehicle's service history. The service history was only sent to us at 11:11am by the dealer and your service claim was authorised at 11:14am.
Sorry for the inconvenience caused and hope that you have a better day further!
#MotorHappy
As per the feedback received the service claim was logged by the dealer at 08:53 am and an email was sent to the dealership requesting the vehicle's service history. The service history was only sent to us at 11:11am by the dealer and your service claim was authorised at 11:14am.
Sorry for the inconvenience caused and hope that you have a better day further!
#MotorHappy
JJ
Johan J's updateReviewer Update
07 Apr 2022, 12:03Hi thank you for your response, but the service book was sent to you at 09:17, the consultant showed me on her computer and she sent it to you again at 11:11, so it looks like you've missed it, she also followed up before 11 with you guys, but no Authorization was given, she showed me her emails...
JJ
Johan J's update07 Apr 2022, 12:03
Reviewer Update
Hi thank you for your response, but the service book was sent to you at 09:17, the consultant showed me on her computer and she sent it to you again at 11:11, so it looks like you've missed it, she also followed up before 11 with you guys, but no Authorization was given, she showed me her emails...
MotorHappy's replyOfficial
08 Apr 2022, 11:43Hi Johan,
We have sent your complaint to the correct department to look into the entire process. As we strive to give our clients the best service and experience we will definitely use this to see where and how we can improve.
Once again we apologise for the delay and inconvenience caused.
#MotorHappy
We have sent your complaint to the correct department to look into the entire process. As we strive to give our clients the best service and experience we will definitely use this to see where and how we can improve.
Once again we apologise for the delay and inconvenience caused.
#MotorHappy
MotorHappy's reply08 Apr 2022, 11:43
Official
Hi Johan,
We have sent your complaint to the correct department to look into the entire process. As we strive to give our clients the best service and experience we will definitely use this to see where and how we can improve.
Once again we apologise for the delay and inconvenience caused.
#MotorHappy
We have sent your complaint to the correct department to look into the entire process. As we strive to give our clients the best service and experience we will definitely use this to see where and how we can improve.
Once again we apologise for the delay and inconvenience caused.
#MotorHappy