OP
Oscar P
1 reviews | Active since Jun 2022
05 Jun 2022, 19:09
Poor Service from Motorhappy
Hi, Last year i bought a Platinum Bumper to Bumper Warranty Plan C with Motorhappy for my Volvo S40 inherited from Dad. I was assisited by Nicholas Mkhonza. The Engine is using too much oil and i put in a Claim but it was rejected because i do not have the Service Book and i did mention this during the call with the Sales process, Motorhappy says they cant pay because i dont have the Service Book for the Car. This was never mentioned during the Call that i will need the service book in order to Claim and i mentioned to Nicholas that the Car was not serviced. Do Motorhappy ever pay claims what?
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Replies (4)0
Replies (4)
MotorHappy's replyOfficial
06 Jun 2022, 08:35Hi Oscar,
We are sorry to hear about your experience, and are looking into your recent claims experience. We will provide feedback as soon as we can.
#MotorHappy
We are sorry to hear about your experience, and are looking into your recent claims experience. We will provide feedback as soon as we can.
#MotorHappy
MotorHappy's reply06 Jun 2022, 08:35
Official
Hi Oscar,
We are sorry to hear about your experience, and are looking into your recent claims experience. We will provide feedback as soon as we can.
#MotorHappy
We are sorry to hear about your experience, and are looking into your recent claims experience. We will provide feedback as soon as we can.
#MotorHappy
MotorHappy's replyOfficial
08 Jun 2022, 10:21 Hi Oscar, As per the feedback received from the administrator, the sales call recording was listened to. The sales agent did mention to you that the vehicle will need to go for a minor service as you had mentioned the car had not been serviced at that point. The sales agent also mentioned on the call that the car will need to continue to be serviced as per manufacturer specifications going forward as well. We are sorry for the inconvenience caused, however, the claim can unfortunately not be processed.
#MotorHappy
#MotorHappy
MotorHappy's reply08 Jun 2022, 10:21
Official
Hi Oscar, As per the feedback received from the administrator, the sales call recording was listened to. The sales agent did mention to you that the vehicle will need to go for a minor service as you had mentioned the car had not been serviced at that point. The sales agent also mentioned on the call that the car will need to continue to be serviced as per manufacturer specifications going forward as well. We are sorry for the inconvenience caused, however, the claim can unfortunately not be processed.
#MotorHappy
#MotorHappy
OP
Oscar P's updateReviewer Update
09 Jun 2022, 13:35Its all a Lie, nothing like that was mentioned during that call.. I will be Cancelling it because its useless to pay for something thats not beneficial to me, its ********nto collect money every month knowing you have a bag full of excuses not to pay the Claim.
OP
Oscar P's update09 Jun 2022, 13:35
Reviewer Update
Its all a Lie, nothing like that was mentioned during that call.. I will be Cancelling it because its useless to pay for something thats not beneficial to me, its ********nto collect money every month knowing you have a bag full of excuses not to pay the Claim.
MotorHappy's replyOfficial
09 Jun 2022, 13:39Hi Oscar,
We are sorry you feel this way and to hear that you will be cancelling your cover through us. Should you need any further assistance you are welcome to message us.
#MotorHappy
We are sorry you feel this way and to hear that you will be cancelling your cover through us. Should you need any further assistance you are welcome to message us.
#MotorHappy
MotorHappy's reply09 Jun 2022, 13:39
Official
Hi Oscar,
We are sorry you feel this way and to hear that you will be cancelling your cover through us. Should you need any further assistance you are welcome to message us.
#MotorHappy
We are sorry you feel this way and to hear that you will be cancelling your cover through us. Should you need any further assistance you are welcome to message us.
#MotorHappy