Poor service

Worst service ever. I understand why some dealerships don't want to deal with Motorhappy directly. Heading for 2 months later, no refund. Communicated with the MD, Jarrod Berman, 4 days ago. 2 days later none the wiser. Sending a message again, he requests Cawyn Emslie to be included, just to receive an automated response to contact 3 other people. No further response from Jarrod after bringing this to his attention. Immediately after I committed to the sale, service was non-existent. I contacted the sales person Nicholas Mkhonza via email before expiry of cooling off period regarding contradictions between call and actual policy document. No response, despite various emails in 3 months. Feedback for not responding was that Nicholas was on training. On 17 February Karabo Mokgoo advises that it has been escalated and submitted for a refund, Feedback 28 February from Karabo, refund is in progress. 28 Ferbruary, Thobile Zondo (Customer care senior liaison officer) advises it has been escalated to get a resolution on refund and feedback will be given on 1 March. Until 3 March ... no feedback from Thobile. I actually don't want a refund. I'd rather get full amount back that I paid and cancel policy. Despite someone recommending Liquidcapital and being very happy with their service. I'd definitely not recommend Motorhappy division that deals with BMW.