Poor communication regarding procedures

My service plan was fished but till being lauded for hen I took out a renewal policy. Motor happy failed to let me know when signing up for the renewal of my service plan, that I would have to call in to activate the new plan once the previous one was fully paid for... yet they have debited for the past 6months. Now that the car is in service there are stories and delays.

When I called to escalate the problem I waited forever only to be told the person was not available and would call me back. It's 10am and my car will only be attended to when Motor happy decides to finally do their job.