POOR CALL CENTRE

I phoned motorhappy last year around september spoken to keegan regarding what is there for my car ,after the hole process talking to Keegan he assured me i will get my paper work 10 days later , ok done, 14 days went passed phoned motorhappy ask i stil have not gotten any paper work spoken to alicia she sayd sorry will send immediately, 2 days later in september spoken to call center to say to please cancel as been weeks still no paper work,i phoned standard bank got a motor plan for my car after canceling with motor happy , got my paper work immediately, its been 3 months since bad experience and motor happy been trying to deduct 2 installments on my bank, i gotten a call from Keegan becouse they didnt get money asking me why is there no money i told him if you recall you where going send paperwork i canceled the deal you never send my my policy, sort after got another 3 calls from ladys asking whats going on is , do they not make notes on there system ???

motorhappy cannot take money of my account for this as i am perfectly happy with std motor plans and service