RE
Ruan E
1 reviews | Active since Apr 2022
20 Apr 2022, 10:37
Poor after sales service
I am so disappointed in the service I have been getting over the last 4 months. I had such good service with MotorHappy over the past 2 years. But then they forced me to do an earlier service than intended, which cause me to pay the last 3 months without being able to use the service. Now I want to get the policy renewed and can't get any feedback from the people that contacted me via email.
Helpful (0)
Replies (5)0
Replies (5)
MotorHappy's replyOfficial
21 Apr 2022, 08:42Hi Ruan,
We are sorry to hear about this and have sent a request to the relevant department for feedback on your inquiry. Kindly note you will receive feedback within two-three working days.
#MotorHappy
We are sorry to hear about this and have sent a request to the relevant department for feedback on your inquiry. Kindly note you will receive feedback within two-three working days.
#MotorHappy
MotorHappy's reply21 Apr 2022, 08:42
Official
Hi Ruan,
We are sorry to hear about this and have sent a request to the relevant department for feedback on your inquiry. Kindly note you will receive feedback within two-three working days.
#MotorHappy
We are sorry to hear about this and have sent a request to the relevant department for feedback on your inquiry. Kindly note you will receive feedback within two-three working days.
#MotorHappy
MotorHappy's replyOfficial
26 Apr 2022, 14:42Hi Ruan,
As per the feedback received your Service Plan covered your vehicle for three services which were claimed successfully. After the last service was completed the payment term still had three months to come to an end. The plan is now paid up.
There is no new cover put in place for your car with us, please advise if we should get an agent to contact you to assist with a quote for future services on your car.
We apologise for the inconvenience caused.
#MotorHappy
As per the feedback received your Service Plan covered your vehicle for three services which were claimed successfully. After the last service was completed the payment term still had three months to come to an end. The plan is now paid up.
There is no new cover put in place for your car with us, please advise if we should get an agent to contact you to assist with a quote for future services on your car.
We apologise for the inconvenience caused.
#MotorHappy
MotorHappy's reply26 Apr 2022, 14:42
Official
Hi Ruan,
As per the feedback received your Service Plan covered your vehicle for three services which were claimed successfully. After the last service was completed the payment term still had three months to come to an end. The plan is now paid up.
There is no new cover put in place for your car with us, please advise if we should get an agent to contact you to assist with a quote for future services on your car.
We apologise for the inconvenience caused.
#MotorHappy
As per the feedback received your Service Plan covered your vehicle for three services which were claimed successfully. After the last service was completed the payment term still had three months to come to an end. The plan is now paid up.
There is no new cover put in place for your car with us, please advise if we should get an agent to contact you to assist with a quote for future services on your car.
We apologise for the inconvenience caused.
#MotorHappy
RE
Ruan E's updateReviewer Update
03 May 2022, 08:51Hi, yes please do so.
Not too happy about it, seeing as I would now have a waiting period again.
But please have an agent contact me so I can explain over the phone..
Not too happy about it, seeing as I would now have a waiting period again.
But please have an agent contact me so I can explain over the phone..
RE
Ruan E's update03 May 2022, 08:51
Reviewer Update
Hi, yes please do so.
Not too happy about it, seeing as I would now have a waiting period again.
But please have an agent contact me so I can explain over the phone..
Not too happy about it, seeing as I would now have a waiting period again.
But please have an agent contact me so I can explain over the phone..
MotorHappy's replyOfficial
03 May 2022, 11:37Hi Ruan,
We have sent your details to the sales team, a friendly consultant will be in touch to assist with a quote for your car.
#MotorHappy
We have sent your details to the sales team, a friendly consultant will be in touch to assist with a quote for your car.
#MotorHappy
MotorHappy's reply03 May 2022, 11:37
Official
Hi Ruan,
We have sent your details to the sales team, a friendly consultant will be in touch to assist with a quote for your car.
#MotorHappy
We have sent your details to the sales team, a friendly consultant will be in touch to assist with a quote for your car.
#MotorHappy
RE
Ruan E's updateReviewer Update
10 May 2022, 07:45Still waiting for the sales team to get back to me...
RE
Ruan E's update10 May 2022, 07:45
Reviewer Update
Still waiting for the sales team to get back to me...