Policy Number: ***, disappointed loyal custormer

My car service claim was recently rejected, they say the car is overdue for service, my last service was done 15km ago on 81041km, I was overdue by 6000km due to some circumstances back then, but was given grace that they will do the service, so according to the dealership the next service was going to be at the next 15km which is 96000 , now motorhappy is saying I was supposed to take my car in at 90000km therefore I'm overdue that is why they are rejecting the claim, and claiming that they did advise that I take my car in at 90km which is not true, I have requested for the recordings via email and through consultant, but no reply. Current km is 98097.

Policy Number: ***