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ALROY alroy.fortuin
1 reviews | Active since Aug 2021
03 Aug 2021, 21:57
PLAN NUMBER: MOTON***7 - Cancellation of debit order policy - Request full Refund
I phoned MotorHappy on Saturday 31 July 2021 to cancel and to stop the debit order for the service policy on the Hyundai H1. The reason for cancelling the policy is because I sold it on Friday 30th July 2021.
No one in customer care was available to cancel the debit order. I then spoke with a sales consultant, and she told me to phone back on Monday 2nd August 2021.
Please refund my Debit order for R 559.96 as I have never claimed for any services on this policy. Thank you.
I have sent this email several times to Motor happy but, no one has contacted me at all or has rep**** to my email about my refund.
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Replies (2)
MotorHappy's replyOfficial
04 Aug 2021, 09:27Hi Alroy,
The customer care department is not open over a weekend, we do apologise for any inconvenience caused. We have sent your cancellation request to the Administrator to assist, you will receive feedback within 24-48 business hours. Kindly also refer to your policy documentation regarding the cancellation and refund process to understand how this will be processed.
#MotorHappy
The customer care department is not open over a weekend, we do apologise for any inconvenience caused. We have sent your cancellation request to the Administrator to assist, you will receive feedback within 24-48 business hours. Kindly also refer to your policy documentation regarding the cancellation and refund process to understand how this will be processed.
#MotorHappy
MotorHappy's reply04 Aug 2021, 09:27
Official
Hi Alroy,
The customer care department is not open over a weekend, we do apologise for any inconvenience caused. We have sent your cancellation request to the Administrator to assist, you will receive feedback within 24-48 business hours. Kindly also refer to your policy documentation regarding the cancellation and refund process to understand how this will be processed.
#MotorHappy
The customer care department is not open over a weekend, we do apologise for any inconvenience caused. We have sent your cancellation request to the Administrator to assist, you will receive feedback within 24-48 business hours. Kindly also refer to your policy documentation regarding the cancellation and refund process to understand how this will be processed.
#MotorHappy
MotorHappy's replyOfficial
11 Aug 2021, 15:56Hi Alroy,
As per the feedback received from the Administrator, your Service Plan has been cancelled as per your request and there is no refund due. Kindly note cancellations are processed within 20 business day of receiving the request and refunds are subject to certain terms explained in your policy documentation. We do apologise for any inconvenience caused.
Should you require further details regarding this, you can contact the Administrator on *** or ***.
#MotorHappy
As per the feedback received from the Administrator, your Service Plan has been cancelled as per your request and there is no refund due. Kindly note cancellations are processed within 20 business day of receiving the request and refunds are subject to certain terms explained in your policy documentation. We do apologise for any inconvenience caused.
Should you require further details regarding this, you can contact the Administrator on *** or ***.
#MotorHappy
MotorHappy's reply11 Aug 2021, 15:56
Official
Hi Alroy,
As per the feedback received from the Administrator, your Service Plan has been cancelled as per your request and there is no refund due. Kindly note cancellations are processed within 20 business day of receiving the request and refunds are subject to certain terms explained in your policy documentation. We do apologise for any inconvenience caused.
Should you require further details regarding this, you can contact the Administrator on *** or ***.
#MotorHappy
As per the feedback received from the Administrator, your Service Plan has been cancelled as per your request and there is no refund due. Kindly note cancellations are processed within 20 business day of receiving the request and refunds are subject to certain terms explained in your policy documentation. We do apologise for any inconvenience caused.
Should you require further details regarding this, you can contact the Administrator on *** or ***.
#MotorHappy