pathetic service

i have never been disgusted by a service that you offer.

last year in august i took up the policy with you and i explained my situation as to why i need help to you , my 90km service was done when i was 102000km and called you for help in order that i can service my car. the agent i spoke to understood and i explained to him that my 105000km will be done when i reached 117000km, and he said fine. i then asked him when can i take my vehicle in and he said after 4 successful debit orders and i was comfortable with that.

today i take my vehicle for service and im told that it will not be done unless its 120000km. i called in and spoke to a rude Penelope, despite the fact that im explaining when i signed up that im kilometers behind she just wanted to force the policy into me, i asked her not to argue with me and she rudely told me she is not arguing and she place me on hold for 10 minutes without coming back to me, i then hung up as i didnt know why i was holding. she then called back and she just got into the story, no apology at all. in the mean time i have received an sms that states i have cancelled the policy.

when i ask her about the cancellation she said its a reference number for the call she logged, no empathy at all, she then tells me whatever she wants to tell me when i oppose a question she does the same thing and carry's on with her story, my question was when is your turn around time the she says 3 days, what about the car that is for service i asked, she said you will have to pay cash....

wow wow liquid capital