Pp
Portia portia.sekos
1 reviews | Active since Nov 2021
06 Dec 2022, 08:43
NOT HAPPY WITH THE SERVICE FROM MOTOR HAPPY
I'm not happy with the service I got from Motor happy. I took my car in for a service and the car dealership finished with the car around 10am,then I called motor happy for them to complete the authorisation, they said they will escalate it. By 3pm I called the dealership, they were still waiting for authorization from Motor happy. This service is totally unacceptable because I have to travel to another town cause we don't have a dealership in my town. I see now that it is better to save money rather than paying for a service plan. 😞
Helpful (0)
Replies (2)0
Replies (2)
MotorHappy's replyOfficial
06 Dec 2022, 08:49Hi Portia
We are sorry to hear about your claims experience and will look into this further. Feedback will be provided shortly.
#MotorHappy
We are sorry to hear about your claims experience and will look into this further. Feedback will be provided shortly.
#MotorHappy
MotorHappy's reply06 Dec 2022, 08:49
Official
Hi Portia
We are sorry to hear about your claims experience and will look into this further. Feedback will be provided shortly.
#MotorHappy
We are sorry to hear about your claims experience and will look into this further. Feedback will be provided shortly.
#MotorHappy
MotorHappy's replyOfficial
06 Dec 2022, 15:11Hi Portia
As per the feedback received below, the service claim was authorised at 11:25am yesterday. Should you wish to inquire about the below, contact customer care and provide them with reference number CA***7.
Claims process:
08:28am - Dealer contact us to log the claim - we requested additional documentation
09:50am - Dealer provide relevant documentation
11:25am - Claim was authorised & Email confirmation was sent to the dealership
You had called us at 10:25am to confirm that the dealer sent us the docs, however, when our team tried to contact you to confirm the authorisation had been completed there was no answer on our calls.
We are sorry for any inconvenience caused.
#MotorHappy
As per the feedback received below, the service claim was authorised at 11:25am yesterday. Should you wish to inquire about the below, contact customer care and provide them with reference number CA***7.
Claims process:
08:28am - Dealer contact us to log the claim - we requested additional documentation
09:50am - Dealer provide relevant documentation
11:25am - Claim was authorised & Email confirmation was sent to the dealership
You had called us at 10:25am to confirm that the dealer sent us the docs, however, when our team tried to contact you to confirm the authorisation had been completed there was no answer on our calls.
We are sorry for any inconvenience caused.
#MotorHappy
MotorHappy's reply06 Dec 2022, 15:11
Official
Hi Portia
As per the feedback received below, the service claim was authorised at 11:25am yesterday. Should you wish to inquire about the below, contact customer care and provide them with reference number CA***7.
Claims process:
08:28am - Dealer contact us to log the claim - we requested additional documentation
09:50am - Dealer provide relevant documentation
11:25am - Claim was authorised & Email confirmation was sent to the dealership
You had called us at 10:25am to confirm that the dealer sent us the docs, however, when our team tried to contact you to confirm the authorisation had been completed there was no answer on our calls.
We are sorry for any inconvenience caused.
#MotorHappy
As per the feedback received below, the service claim was authorised at 11:25am yesterday. Should you wish to inquire about the below, contact customer care and provide them with reference number CA***7.
Claims process:
08:28am - Dealer contact us to log the claim - we requested additional documentation
09:50am - Dealer provide relevant documentation
11:25am - Claim was authorised & Email confirmation was sent to the dealership
You had called us at 10:25am to confirm that the dealer sent us the docs, however, when our team tried to contact you to confirm the authorisation had been completed there was no answer on our calls.
We are sorry for any inconvenience caused.
#MotorHappy