MC
Matthew C
1 reviews | Active since Mar 2009
31 May 2022, 17:00
No contact from MotorHappy.
I have attempted to submit a claim (May 20) ...nothing I have queried the status of my claim to customer care (May 27) ...nothing
I have attempted to cancel my policy (May 10) ...nothing I have queried the status of my cancellation (May 23) ...nothing
I have called the call centre twice, and hung up after being on hold for 10min both times. I have tried to chat to someone via the MotorHappy Facebook page ...nothing
Is there actually anyone out there that can assist me? I'm beginning to think not.
Helpful (0)
Replies (4)0
Replies (4)
MotorHappy's replyOfficial
31 May 2022, 17:33Afternoon Matthew
We are sorry to hear about your experience and will look into this for you. Feedback will be sent you within a day or two regarding the claim inquiry and cancellation request.
Sorry for the inconvenience caused.
#MotorHappy
We are sorry to hear about your experience and will look into this for you. Feedback will be sent you within a day or two regarding the claim inquiry and cancellation request.
Sorry for the inconvenience caused.
#MotorHappy
MotorHappy's reply31 May 2022, 17:33
Official
Afternoon Matthew
We are sorry to hear about your experience and will look into this for you. Feedback will be sent you within a day or two regarding the claim inquiry and cancellation request.
Sorry for the inconvenience caused.
#MotorHappy
We are sorry to hear about your experience and will look into this for you. Feedback will be sent you within a day or two regarding the claim inquiry and cancellation request.
Sorry for the inconvenience caused.
#MotorHappy
MotorHappy's replyOfficial
03 Jun 2022, 14:25Afternoon Matthew,
As per the feedback received, they are looking into the claim submission as there in no claim recorded on your profile.
Your cover has also been cancelled yesterday, when they were able to contact you successfully.
We are sorry for the inconvenience caused.
#MotorHappy
As per the feedback received, they are looking into the claim submission as there in no claim recorded on your profile.
Your cover has also been cancelled yesterday, when they were able to contact you successfully.
We are sorry for the inconvenience caused.
#MotorHappy
MotorHappy's reply03 Jun 2022, 14:25
Official
Afternoon Matthew,
As per the feedback received, they are looking into the claim submission as there in no claim recorded on your profile.
Your cover has also been cancelled yesterday, when they were able to contact you successfully.
We are sorry for the inconvenience caused.
#MotorHappy
As per the feedback received, they are looking into the claim submission as there in no claim recorded on your profile.
Your cover has also been cancelled yesterday, when they were able to contact you successfully.
We are sorry for the inconvenience caused.
#MotorHappy
MC
Matthew C's updateReviewer Update
06 Jun 2022, 11:08"when they were able to contact you" ...contacting me has never been the problem. Unless you use a phone number typically registered as spam.
Cover has been cancelled, effective May 10th. Thank you.
Please confirm when I will get a refund for my debit order from May 17th? Once again, I've made a query about this, with no reply from Motorhappy.
Cover has been cancelled, effective May 10th. Thank you.
Please confirm when I will get a refund for my debit order from May 17th? Once again, I've made a query about this, with no reply from Motorhappy.
MC
Matthew C's update06 Jun 2022, 11:08
Reviewer Update
"when they were able to contact you" ...contacting me has never been the problem. Unless you use a phone number typically registered as spam.
Cover has been cancelled, effective May 10th. Thank you.
Please confirm when I will get a refund for my debit order from May 17th? Once again, I've made a query about this, with no reply from Motorhappy.
Cover has been cancelled, effective May 10th. Thank you.
Please confirm when I will get a refund for my debit order from May 17th? Once again, I've made a query about this, with no reply from Motorhappy.
MotorHappy's replyOfficial
06 Jun 2022, 12:11Hi Matthew,
We have sent a request to the relevant department to advise on the refund query. We will let you know as soon as we received feedback on this.
#MotorHappy
We have sent a request to the relevant department to advise on the refund query. We will let you know as soon as we received feedback on this.
#MotorHappy
MotorHappy's reply06 Jun 2022, 12:11
Official
Hi Matthew,
We have sent a request to the relevant department to advise on the refund query. We will let you know as soon as we received feedback on this.
#MotorHappy
We have sent a request to the relevant department to advise on the refund query. We will let you know as soon as we received feedback on this.
#MotorHappy