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phathu A
1 reviews | Active since Dec 2013
31 May 2022, 13:59
MSURE is a ****
M-sure / motorhappy warranty plan is a ****. My car mechatronic is breaking down , sent it to Audi and I submitted a claim through the workshop/repairer. Msure /motorhappy is saying that they will only pay R8000 out of the R40000 that was billed , the guy from the call center says it is because they are only covering the management system which is R8000 but clearly they needed to cover the whole mechatronic at 36 000 , DO NOT BUY THIS COVER
Helpful (0)
Replies (11)0
Replies (11)
MotorHappy's replyOfficial
31 May 2022, 14:12Hi Phathu,
We are sorry you feel this way. As we strive to give our clients good service, we will be looking into your claims experience through us.
#MotorHappy
We are sorry you feel this way. As we strive to give our clients good service, we will be looking into your claims experience through us.
#MotorHappy
MotorHappy's reply31 May 2022, 14:12
Official
Hi Phathu,
We are sorry you feel this way. As we strive to give our clients good service, we will be looking into your claims experience through us.
#MotorHappy
We are sorry you feel this way. As we strive to give our clients good service, we will be looking into your claims experience through us.
#MotorHappy
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phathu A's updateReviewer Update
01 Jun 2022, 12:09HI Motor happy
I take it you are still looking into my claim ? when can I expect a response .
I take it you are still looking into my claim ? when can I expect a response .
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phathu A's update01 Jun 2022, 12:09
Reviewer Update
HI Motor happy
I take it you are still looking into my claim ? when can I expect a response .
I take it you are still looking into my claim ? when can I expect a response .
MotorHappy's replyOfficial
01 Jun 2022, 12:21Hi Phathu,
Feedback on a social platform is more timeous, it normally takes 2-3 working days. We will send you feedback as soon as we receive this.
#MotorHappy
Feedback on a social platform is more timeous, it normally takes 2-3 working days. We will send you feedback as soon as we receive this.
#MotorHappy
MotorHappy's reply01 Jun 2022, 12:21
Official
Hi Phathu,
Feedback on a social platform is more timeous, it normally takes 2-3 working days. We will send you feedback as soon as we receive this.
#MotorHappy
Feedback on a social platform is more timeous, it normally takes 2-3 working days. We will send you feedback as soon as we receive this.
#MotorHappy
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phathu A's updateReviewer Update
07 Jun 2022, 09:50 I take it you are still looking into my claim ? when can I expect a response . on the 01 of June you said it takes 2-3 days .
I have a better solutions give me back my premiums and we call it a day .
I have a better solutions give me back my premiums and we call it a day .
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phathu A's update07 Jun 2022, 09:50
Reviewer Update
I take it you are still looking into my claim ? when can I expect a response . on the 01 of June you said it takes 2-3 days .
I have a better solutions give me back my premiums and we call it a day .
I have a better solutions give me back my premiums and we call it a day .
MotorHappy's replyOfficial
07 Jun 2022, 10:12Hi Phathu,
We sincerely apologise for the inconvenience, we have escalated your query. We will send us you feedback as soon as we receive this.
#MotorHappy
We sincerely apologise for the inconvenience, we have escalated your query. We will send us you feedback as soon as we receive this.
#MotorHappy
MotorHappy's reply07 Jun 2022, 10:12
Official
Hi Phathu,
We sincerely apologise for the inconvenience, we have escalated your query. We will send us you feedback as soon as we receive this.
#MotorHappy
We sincerely apologise for the inconvenience, we have escalated your query. We will send us you feedback as soon as we receive this.
#MotorHappy
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phathu A's updateReviewer Update
07 Jun 2022, 14:18M-sure wants me to send the car to AUDi and when Audi sends an invoice you do not want to settle it .
based on the reply you sent me M-sure still want to pay only R8000 of the quoted R40000 , a compromise is to Send the R8000 into my account , I will find another repair company to fix what is wrong with my car . let me take my car to other licensed repairers and I will pay using the money your company is willing to pay .
based on the reply you sent me M-sure still want to pay only R8000 of the quoted R40000 , a compromise is to Send the R8000 into my account , I will find another repair company to fix what is wrong with my car . let me take my car to other licensed repairers and I will pay using the money your company is willing to pay .
pA
phathu A's update07 Jun 2022, 14:18
Reviewer Update
M-sure wants me to send the car to AUDi and when Audi sends an invoice you do not want to settle it .
based on the reply you sent me M-sure still want to pay only R8000 of the quoted R40000 , a compromise is to Send the R8000 into my account , I will find another repair company to fix what is wrong with my car . let me take my car to other licensed repairers and I will pay using the money your company is willing to pay .
based on the reply you sent me M-sure still want to pay only R8000 of the quoted R40000 , a compromise is to Send the R8000 into my account , I will find another repair company to fix what is wrong with my car . let me take my car to other licensed repairers and I will pay using the money your company is willing to pay .
MotorHappy's replyOfficial
07 Jun 2022, 14:24Hi Phathu,
We have sent your response / suggestion to the claims department.
#MotorHappy
We have sent your response / suggestion to the claims department.
#MotorHappy
MotorHappy's reply07 Jun 2022, 14:24
Official
Hi Phathu,
We have sent your response / suggestion to the claims department.
#MotorHappy
We have sent your response / suggestion to the claims department.
#MotorHappy
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phathu A's updateReviewer Update
13 Jun 2022, 15:05 MotorHappy
I am still waiting for your response , why don't you attend to emails
I am still waiting for your response , why don't you attend to emails
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phathu A's update13 Jun 2022, 15:05
Reviewer Update
MotorHappy
I am still waiting for your response , why don't you attend to emails
I am still waiting for your response , why don't you attend to emails
MotorHappy's replyOfficial
13 Jun 2022, 15:38Hi Phathu,
We have sent a request to the correct department to look into your email request. Kindly note you will receive feedback as soon as possible.
#MotorHappy
We have sent a request to the correct department to look into your email request. Kindly note you will receive feedback as soon as possible.
#MotorHappy
MotorHappy's reply13 Jun 2022, 15:38
Official
Hi Phathu,
We have sent a request to the correct department to look into your email request. Kindly note you will receive feedback as soon as possible.
#MotorHappy
We have sent a request to the correct department to look into your email request. Kindly note you will receive feedback as soon as possible.
#MotorHappy
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phathu A's updateReviewer Update
15 Jun 2022, 13:37MotorHappy
I am still waiting for a response or a deposit , how hard is it to deposit money into an account
I am still waiting for a response or a deposit , how hard is it to deposit money into an account
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phathu A's update15 Jun 2022, 13:37
Reviewer Update
MotorHappy
I am still waiting for a response or a deposit , how hard is it to deposit money into an account
I am still waiting for a response or a deposit , how hard is it to deposit money into an account
pA
phathu A's updateReviewer Update
16 Jun 2022, 10:28your response is not satisfactory , i have sent you an invoice from an alternative service provider , kindly process
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phathu A's update16 Jun 2022, 10:28
Reviewer Update
your response is not satisfactory , i have sent you an invoice from an alternative service provider , kindly process