NB
Nolan B
1 reviews | Active since Aug 2024
07 Aug 2024, 06:48
Motorhappy *****ulently initialise debt protection policy without consent.
This company has added debt protection to my policy because they say I do not have insurance, however I have sent the confirmation letter from Nedbank insurance to them 3 times via ***. They still continue harassing me telling me I have not sent my proof of insurance to them. This is *****. I am reporting this to the insurance ombudsman.
Helpful (0)
Replies (2)0
Replies (2)
MotorHappy's replyOfficial
07 Aug 2024, 08:59Hi Nolan
We are looking in to your experience and will provide feedback shortly.
#MotorHappy
We are looking in to your experience and will provide feedback shortly.
#MotorHappy
MotorHappy's reply07 Aug 2024, 08:59
Official
Hi Nolan
We are looking in to your experience and will provide feedback shortly.
#MotorHappy
We are looking in to your experience and will provide feedback shortly.
#MotorHappy
MotorHappy's replyOfficial
07 Aug 2024, 11:49Hi Nolan
As per the investigation you have finance on your vehicle through MFC. It is part of your contract that MotorHappy will be in contact with you to verify proof of insurance for the finance at any time.
The proof of insurance received previously by you, was out dated and therefore could not be used to validate insurance for your vehicle. At which stage one of our agents sent you an email explaining why the document is not valid. As per your contract with MFC if proof of insurance is not received within forty five days Debt Protection Cover will be added on to your account to insure the finance agreement.
We have however received the correct documentation this morning, it is being processed on your account and you will receive a refund for the debit order that was taken.
#MotorHappy
As per the investigation you have finance on your vehicle through MFC. It is part of your contract that MotorHappy will be in contact with you to verify proof of insurance for the finance at any time.
The proof of insurance received previously by you, was out dated and therefore could not be used to validate insurance for your vehicle. At which stage one of our agents sent you an email explaining why the document is not valid. As per your contract with MFC if proof of insurance is not received within forty five days Debt Protection Cover will be added on to your account to insure the finance agreement.
We have however received the correct documentation this morning, it is being processed on your account and you will receive a refund for the debit order that was taken.
#MotorHappy
MotorHappy's reply07 Aug 2024, 11:49
Official
Hi Nolan
As per the investigation you have finance on your vehicle through MFC. It is part of your contract that MotorHappy will be in contact with you to verify proof of insurance for the finance at any time.
The proof of insurance received previously by you, was out dated and therefore could not be used to validate insurance for your vehicle. At which stage one of our agents sent you an email explaining why the document is not valid. As per your contract with MFC if proof of insurance is not received within forty five days Debt Protection Cover will be added on to your account to insure the finance agreement.
We have however received the correct documentation this morning, it is being processed on your account and you will receive a refund for the debit order that was taken.
#MotorHappy
As per the investigation you have finance on your vehicle through MFC. It is part of your contract that MotorHappy will be in contact with you to verify proof of insurance for the finance at any time.
The proof of insurance received previously by you, was out dated and therefore could not be used to validate insurance for your vehicle. At which stage one of our agents sent you an email explaining why the document is not valid. As per your contract with MFC if proof of insurance is not received within forty five days Debt Protection Cover will be added on to your account to insure the finance agreement.
We have however received the correct documentation this morning, it is being processed on your account and you will receive a refund for the debit order that was taken.
#MotorHappy