MOTOR UN-HAPPY CLIENT!!!!!!!!

My query is a bit long but I'll summarize it as follows: 26 Jul - spoke to Lebone requesting an update on banking detail. Also sent a salary switch letter. 28 July - spoke to Nthabiseng and she confirmed the update. 30 Jul - debit order went off from the WRONG ACCOUNT!!!!! 08 Aug - I phoned in and spoke to Pearl and she advised that my request was sent in late (2 OF YOUR CONSULTANTS SHOULD HAVE SAID SO!!!!!!) 11 Aug - spoke to Tiisetso to update personal details which were mixed up with my husbands details. She confirmed it to be done and promised to send an updated policy document reflecting the same. 11 Aug - at 16:50 I spoke to Dineo since I still never received the documents. Dineo promised to phone me confirming that the documents are sent FIRST THING IN THE MORNING of the 12th. 12 Aug - 11:40 I still had not received the documents or the call as promised by Dineo. I phoned in and she said she's having them sent. When I received the document, the details were NOT UPDATED!!!!

I really don't know what I need to do to have my CORRECT DETAILS on your system and the way this policy has been handled, I REALLY WISH THERE WAS A WAY TO GET OUT OF IT AS IN TODAY!!!!!!!

All I ever wanted was for the correct account to be used for the debit order and my correct details to be recorded.