Motor happy you are selling what you cannot deliver

I am not a happy client right now I took a policy in June 2023 and I advised the sales consultant of my last service being last year January and he advised that I will be able to take my car for service after 4 monthly installments have been received meaning it would be end of September 2023 last week Wednesday which was the 27 of September I called the call centre and spoke to Mpho Mokgathe if I am not mistaken I asked for authorisation she asked for service history and kilometers and I was asked to email the information I did to my dismay she said in her response my next service will be next year January or at 111000 I responded with what was sold to me and what is on their booklet, no response after that until I called on 29 September explained my story I was told the issue is being escalated, and I would be called I don't receive any phone call on Friday and Monday, I called the call centre on Tuesday again the call was answered by Mpo who told me the response still remains and they will listen to the call and call me before Close of business 03 October 2023, during my conversation with Mpho she told me that the four months I had been paying for was for the waiting period I told her no one told me that she was adamant with no understanding, till today no phone call was received I sent an email to Mpo and she responded with an sms saying my case is under review... Motor happy you are selling what you cannot deliver