motor happy is a sad business.

I was looking for an extended warranty plan - they phoned me and annoyed me until I took out he policy. I then e-mailed back to correct items on the policy and the never returned my mail or called me. I e-mailed customer service, they sent an automated e-mail that they will respond within 48 hours - which did not happen. I phoned them now and are now waiting for the 3rd person to speak to. When I took out the policy, I was advised that I can't pay it once off, it is a monthly payment. Now the 2nd person tells me that was wrong and I could take it out with once-off payment. Now the policy is gong off every month...... what a mess - they have no idea what they are doing, don't respond to mails and they call themselves a financial advisor - they are part of M-Sure. I have been on the phone for 35 minutes now and nothing has been sorted out apart from my policy start date that has been corrected.