KM
Kagiso M

1 reviews | Active since Jun 2013

15 Jul 2021, 12:30

Misleading Sales and Pathetic Customer Service and Lack of Accountability!!!

I have had the worst customer care service in my entire life from just this company. They are quick to pester you with their sales calls and rush you to seal a deal but are nowhere to be found when one has a concern, complaint or issue they have to address. May just rather avoid them entirely and go with a reputable company like MotorVaps which is underwritten or covered by Old Mutual.

This company is just full of misleading and avoid any accountability on their end. I'll probably only get any sort of feedback or even a mere solution when the entire world has been vaccinated and Covid-19 is no longer around.

0
Replies (2)
MotorHappy
MotorHappy's reply15 Jul 2021, 12:46
Official
Hi Kagiso,

We are sorry to hear about this and we have sent your complaint through to the Administrator for feedback. Kindly note you will receive feedback within 24-48 business hours. 

#MotorHappy 
MotorHappy
MotorHappy's reply15 Jul 2021, 15:52
Official
HI Kagiso, 

As per the feedback received, you purchased a Mechanical Warranty Cover through MotorHappy, which covers towards the repairs of mechanical breakdowns and electrical failures. You tried claiming for a service on your vehicle, which is not covered under a Warranty Cover, this is covered under a Service Plan. 

Sorry we were unable to assist on this claim and for any inconvenience caused. 

#MotorHappy