MISINFORMATION, POOR SERVICE

I signed up with Motor happy and this is my 3rd month with them. When signing up I was told the there needs to be 4 successful payments then only will I be covered. I asked the advisor due to the high mileage I do will I be covered if I reach my 15000km interval in three month? She advised yes and I asked are you sire that I will be covered she says yes I'm sure it will be fine. This is the reason why I approved the sign up based on her response. My car is a 2023 model I bought it brand new and due to the mileage I do my Service plan with VW was finished that's 45 000km in just under 1 year so this mean that every 3 months I had been taking my car for a service and when I signed up with Motor Happy is was based on the fact that I would be covered for my next service which is 60 000km. Now when I call Motor happy to book my car in they tell me that I'm not cover and they need 4 payments to go out. I asked for the call recording a week ago and still have not been issue with the call recording. I will be canceling my plan and I would like all my premiums to be paid back to me as soon as possible.