Lack of communication and avoiding payment

I am so disappointed in the way you handled my claim.

1. You are complaining about the engine number that is not the same of which I don't know is not the same how because I even sent you papers of the vehicle 2. Your communication is so disappointing ( you don't update the clients about anything.) 3. You lack professionalism 4. You came up with came along with a lot of excuses from the beginning of the claim. 5. My vehicle stayed for over three months at the dealership and you don't even care what is going to happen to it yet your debit order runs without a failure. 6. You are claiming that the engine number is the cause of the delay or reject why that was not identified when the policy commenced? 7. If this is how you treat your really your new customers have to know about your ill-treatment.

The manager Larryglen Malungane <*** was in all the correspondences of which not even a single day of the three months i hear a word from him or her Alex Ndlazi <***> said he is a claims champion who seems not to understand anything. Now my vehicle is still at the workshop no one is communicating with me.

If that is how your business operates South Africa be warned