Kia Cerato koup Transmission problems

Well the motor happy company has helped me accurately with my service and i was really impressed. My car broke down on Monday 06 November 2017 then i called motor happy believe me the service was incredible mainly because they facilitated the service up until my car went to the dealer in standerton the same day, roadside assistance was marvelous, up until i waited from that Monday to Thursday for feedback and nothing was said and i desided to give them a call since i didn't hear anything from them, just to hear whats happening with the car. the consultant just told me that i have to do my own follow up and call them once the diagnoses was done but i clearly thought my car was under their care, seeing that the consultant was not giving me joy on the phone i requested for the manager only to find out that he is also filled with attitude and tells me that i am supposed to do my own follow up he only approves the repair or declined the repair that is his job, well surprised by his answer because i thought they facilitate the damage up until your car is fixed. Now i decide to call standerton dealer to do my own follow up as i am paying motor happy to authorize payments for repair, well the diagnoses was available from Tuesday no one really followed up indeed. i explained to the KIA consultant my situation and she definitely told me that they have two car in the dealer under motor happy warranty and the motor happy consultant are following up on this car every second and they are putting pressure on the KIA dealer for the repair of this cars and this came as a surprise since the manager tells me that they only authorize the payments only. whats disappointing is the fact that even the manager had an attitude towards the client also, is this really bad service or its simply lazy guys which want to get money for free, i mean why follow up on other people's car and not mine, i really think motor happy was one of the best upcoming companies in south Africa but its people like this who will definitely take the company's integrity down the drain, but in the end its definitely bad service from motor happy because it doesn't look like i will be getting my car anytime soon. if they were working for my company i would definitely show the door because its clear that they don't understand where their food comes from.