MM
Maud M
1 reviews | Active since Jul 2021
08 Apr 2026, 19:45
I WANT MY MONEY BACK!!!
I'm very appalled by the service from MotorHappy because they asked me send proof of insurance and I sent it. For two months an amount of R593,72 was deducted while having Comprehensive car insurance. I sent proof of insurance again and received an email confirming that the proof was validated however nothing regarding my refund. On 27 March 2026 I called requesting for the refund and the lady on the other end was very dismissive and said "they will refund the money on the same account they debited". Till today, I have received no correspondace what so ever confirming that my refund has been paid out!!! I want my money back!
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Replies (2)0
Replies (2)
MotorHappy's replyOfficial
09 Apr 2026, 14:27Hi Maud
We are sorry to hear about your experience and will be looking into your complaint. Feedback will be provided as soon as possible.
#MotorHappy
We are sorry to hear about your experience and will be looking into your complaint. Feedback will be provided as soon as possible.
#MotorHappy
MotorHappy's reply09 Apr 2026, 14:27
Official
Hi Maud
We are sorry to hear about your experience and will be looking into your complaint. Feedback will be provided as soon as possible.
#MotorHappy
We are sorry to hear about your experience and will be looking into your complaint. Feedback will be provided as soon as possible.
#MotorHappy
MotorHappy's replyOfficial
21 May 2026, 14:05Hi Maud
Your proof of insurance was initially declined due to a mismatch with the engine number reflected on the document provided. We can confirm that you have since submitted a valid proof of insurance, which was successfully validated and processed in March.
#MotorHappy
Your proof of insurance was initially declined due to a mismatch with the engine number reflected on the document provided. We can confirm that you have since submitted a valid proof of insurance, which was successfully validated and processed in March.
#MotorHappy
MotorHappy's reply21 May 2026, 14:05
Official
Hi Maud
Your proof of insurance was initially declined due to a mismatch with the engine number reflected on the document provided. We can confirm that you have since submitted a valid proof of insurance, which was successfully validated and processed in March.
#MotorHappy
Your proof of insurance was initially declined due to a mismatch with the engine number reflected on the document provided. We can confirm that you have since submitted a valid proof of insurance, which was successfully validated and processed in March.
#MotorHappy