Aa
Ayesha a.cassim
1 reviews | Active since Feb 2022
21 Feb 2022, 12:19
I received good service from MotorHappy in general
I received good service from MotorHappy in general. They could so with some improvements however, such as: call centre staff could be more professional and better at providing feedback on timelines and process. It would also be great if you could amend and cancel your policies online rather than have to call/email the customer care where they don't necessary provide confirmation of your request to cancel your policy and what to expect.
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Replies (1)MotorHappy's replyOfficial
21 Feb 2022, 14:08Hi Ayesha,
Thank you for your review and rating, we really appreciate it! 💙
We will definitely pass on your comments regarding our call centre staff, concerning changes on the plans however as we are a brokerage all changes need to be done through the Administrator so we are unable to action these online. Sorry for the inconvenience experienced.
#MotorHappy
Thank you for your review and rating, we really appreciate it! 💙
We will definitely pass on your comments regarding our call centre staff, concerning changes on the plans however as we are a brokerage all changes need to be done through the Administrator so we are unable to action these online. Sorry for the inconvenience experienced.
#MotorHappy
MotorHappy's reply21 Feb 2022, 14:08
Official
Hi Ayesha,
Thank you for your review and rating, we really appreciate it! 💙
We will definitely pass on your comments regarding our call centre staff, concerning changes on the plans however as we are a brokerage all changes need to be done through the Administrator so we are unable to action these online. Sorry for the inconvenience experienced.
#MotorHappy
Thank you for your review and rating, we really appreciate it! 💙
We will definitely pass on your comments regarding our call centre staff, concerning changes on the plans however as we are a brokerage all changes need to be done through the Administrator so we are unable to action these online. Sorry for the inconvenience experienced.
#MotorHappy
