Horrible Service from Motor Happy customer care!

I joined MotirHappy in November 2022 for 4 services or 4 years (which ever one comes first). The consultant asked how many kilometers I use per year roughly and I went further to tell him how many kilos I travel on a daily basis to give him a clearer picture. I have paid a total of 3 premiums and my car is due for service, I call them and explain that I need guidance from them as to what I should do as I travel very far to work on a daily basis and I need my car but also afraid to go with my car to work as I will be out of the grace period they have given. They tell me that I have a total of 4 premiums to pay before they can service my car. I say okay, can I pay ahead for the next premium so that I can book in my car? They say no. Okay I say fine how can you assist me in the issue that I have, they tell me that they cannot help me in any way, I need to book my car in and pay for it. Then after paying for it they will subtract one primium and I will be left with 3 services from them. This is after they tell me that they cannot assist me but still they will subtract one service from my plan. I feel that it is the responsibility of the consultant to calculate roughly how many kilometers you will use by the time you need service and will it be after their 4 premiums that they collect prior to your car being booked in.

They are just ready and greedy they try to convince you to take their service but when you need them they throw you out like a bad habit. It is the most disgusting experience I've had with these people. I want to cancel my contract! And a refund of my 3 premiums.