RD
Ryan D
1 reviews | Active since Dec 2021
08 Sept 2025, 11:39
Harassment
I would like to raise a concern regarding the repeated requests I receive for proof of insurance on my vehicle financed through MFC.
Every few months, I am contacted and threatened with additional charges if I do not provide proof of insurance, even though I have already submitted this information and MFC has confirmed that my cover is valid. This has become unnecessarily stressful and feels like harassment, as I am being asked to repeatedly provide the same documentation.
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Replies (2)0
Replies (2)
MotorHappy's replyOfficial
08 Sept 2025, 11:59Hi Ryan
We are sorry to hear about how you feel. As we strive to give our clients good service, kindly note your complaint has been escalated and will revert with feedback as soon as possible.
#MotorHappy
We are sorry to hear about how you feel. As we strive to give our clients good service, kindly note your complaint has been escalated and will revert with feedback as soon as possible.
#MotorHappy
MotorHappy's reply08 Sept 2025, 11:59
Official
Hi Ryan
We are sorry to hear about how you feel. As we strive to give our clients good service, kindly note your complaint has been escalated and will revert with feedback as soon as possible.
#MotorHappy
We are sorry to hear about how you feel. As we strive to give our clients good service, kindly note your complaint has been escalated and will revert with feedback as soon as possible.
#MotorHappy
MotorHappy's replyOfficial
16 Sept 2025, 16:01Hi Ryan
According to the feedback from customer care, the insurance policy you initially submitted in August, but unfortunately, it was non-comprehensive and therefore could not be accepted. We communicated this to you following the review.Subsequently, you provided proof of insurance again in September; however, there was a mismatch between the VIN and engine number on the documents submitted. This resulted in another decline, and we informed you accordingly.As of now, we have not received any updated or corrected proof of insurance.
Kindly provide the accurate documentation at your earliest convenience so we can proceed with your request.If you need any assistance, please feel free to contact us.
#MotorHappy
According to the feedback from customer care, the insurance policy you initially submitted in August, but unfortunately, it was non-comprehensive and therefore could not be accepted. We communicated this to you following the review.Subsequently, you provided proof of insurance again in September; however, there was a mismatch between the VIN and engine number on the documents submitted. This resulted in another decline, and we informed you accordingly.As of now, we have not received any updated or corrected proof of insurance.
Kindly provide the accurate documentation at your earliest convenience so we can proceed with your request.If you need any assistance, please feel free to contact us.
#MotorHappy
MotorHappy's reply16 Sept 2025, 16:01
Official
Hi Ryan
According to the feedback from customer care, the insurance policy you initially submitted in August, but unfortunately, it was non-comprehensive and therefore could not be accepted. We communicated this to you following the review.Subsequently, you provided proof of insurance again in September; however, there was a mismatch between the VIN and engine number on the documents submitted. This resulted in another decline, and we informed you accordingly.As of now, we have not received any updated or corrected proof of insurance.
Kindly provide the accurate documentation at your earliest convenience so we can proceed with your request.If you need any assistance, please feel free to contact us.
#MotorHappy
According to the feedback from customer care, the insurance policy you initially submitted in August, but unfortunately, it was non-comprehensive and therefore could not be accepted. We communicated this to you following the review.Subsequently, you provided proof of insurance again in September; however, there was a mismatch between the VIN and engine number on the documents submitted. This resulted in another decline, and we informed you accordingly.As of now, we have not received any updated or corrected proof of insurance.
Kindly provide the accurate documentation at your earliest convenience so we can proceed with your request.If you need any assistance, please feel free to contact us.
#MotorHappy