CM
Charne Muller-Isaks

1 reviews | Active since Mar 2026

25 Mar 2026, 09:50

Disappointing and rushed service from Sipho

I requested a callback from MotorHappy after seeing positive recommendations online. I was called by Sipho on 25 March at 09:25, but the experience was unpleasant. Sipho rushed through the details to the point where I had to ask him to repeat himself multiple times just to take notes. When he provided a quote that was higher than expected, he immediately tried to end the call rather than acting as a consultant. I wanted to discuss adjusting the 5-year term or exploring alternatives to lower the premium, but his impatience made it impossible. This was a very poor introduction to the brand. Disappointing service when I was genuinely looking to buy.

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Replies (4)
MotorHappy
MotorHappy's reply25 Mar 2026, 09:55
Official
Hi Charne Muller-Isaks 

We’re really sorry to hear about your experience today. We understand your frustration and appreciate your feedback. Please know that we strive to provide timely service, and we would like to make this right. Kindly note that we looking into your complaint to see how we can improve.

#MotorHappy
CM
Charne Muller-Isaks's update25 Mar 2026, 10:07
Reviewer Update
Thank you for the response. I need a revised quote for a Service Plan only (not maintenance) for my 2022 Honda Ballade RS (73,000km). I was quoted over R800 for a 5-year term, which is well above market rates for a basic service plan. Please contact me if you can offer an option closer to the R300 per month range - most probably with a lower term than 5 years...
CM
Charne Muller-Isaks's update25 Mar 2026, 15:34
Reviewer Update
I missed call at 14:47 - I was in a Teams call. My phone is on loud and available now.
MotorHappy
MotorHappy's reply26 Mar 2026, 14:09
Official
A friendly consultant will be in touch to assist with a quote, kindly keep an eye out for our call.