SZ
Simangele Z
1 reviews | Active since Mar 2012
24 Oct 2023, 15:11
Condescending Agents
I am meant to renew my warranty, which I doubt I'll still do with MotorHappy. An agent, Zama Magagula, confirmed on email the date on which he could call me, I confirmed the 13 of October, he did not call. I had to email again to find out why I was not called, then he said he was away from work for some days. This agent is not cognisant of my time, I asked him if the new warranty was going to be the same as the one I already had, he became condescending, You guys must go & review the call for 24 October 2023 at 14:47. I asked for someone else who's rather professional to call me, your agent hung up. This scenario speaks volumes about this company.
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Replies (2)
MotorHappy's replyOfficial
24 Oct 2023, 15:40Hi Simangele
We are sorry to hear about this and are looking into your complaint. We will provide feedback as soon as we can.
#MotorHappy
We are sorry to hear about this and are looking into your complaint. We will provide feedback as soon as we can.
#MotorHappy
Best regards,
MotorHappy's reply24 Oct 2023, 15:40
Official
Hi Simangele
We are sorry to hear about this and are looking into your complaint. We will provide feedback as soon as we can.
#MotorHappy
We are sorry to hear about this and are looking into your complaint. We will provide feedback as soon as we can.
#MotorHappy
Best regards,
SZ
Simangele Z's updateReviewer Update
30 Oct 2023, 09:17So by feedback, MotorHappy meant that they will send me a policy cancellation letter, on 30 October, saying the policy was cancelled from 1 October. Nothing said about their rude agent.
Now I wanna know why I was debited the full amount in September if my policy was cancelled from 1 October? -- Why also am I only emailed on 30 October about it? -- Why did their agent, Zama say, on my email correspondence with them, dated 24 October, that October is the last month for the policy...if it had already been deemed cancelled?
Now I wanna know why I was debited the full amount in September if my policy was cancelled from 1 October? -- Why also am I only emailed on 30 October about it? -- Why did their agent, Zama say, on my email correspondence with them, dated 24 October, that October is the last month for the policy...if it had already been deemed cancelled?
SZ
Simangele Z's update30 Oct 2023, 09:17
Reviewer Update
So by feedback, MotorHappy meant that they will send me a policy cancellation letter, on 30 October, saying the policy was cancelled from 1 October. Nothing said about their rude agent.
Now I wanna know why I was debited the full amount in September if my policy was cancelled from 1 October? -- Why also am I only emailed on 30 October about it? -- Why did their agent, Zama say, on my email correspondence with them, dated 24 October, that October is the last month for the policy...if it had already been deemed cancelled?
Now I wanna know why I was debited the full amount in September if my policy was cancelled from 1 October? -- Why also am I only emailed on 30 October about it? -- Why did their agent, Zama say, on my email correspondence with them, dated 24 October, that October is the last month for the policy...if it had already been deemed cancelled?