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Xolani N
1 reviews | Active since Feb 2021
01 Jul 2024, 13:19
CAS-***-X2D0T7
I don't understand why it's taking so long to approve my claim for the service plan. the guy is telling me you are awaiting documents from the dealership, yet the dealership says they sent you everything. You are telling me that you are reviewing the claim. Come on now!!!
Helpful (0)
Replies (5)0
Replies (5)
MotorHappy's replyOfficial
01 Jul 2024, 16:05Hi Xolani
We are looking in to your complaint and will provide feedback on the process as soon as possible.
#MotorHappy
We are looking in to your complaint and will provide feedback on the process as soon as possible.
#MotorHappy
MotorHappy's reply01 Jul 2024, 16:05
Official
Hi Xolani
We are looking in to your complaint and will provide feedback on the process as soon as possible.
#MotorHappy
We are looking in to your complaint and will provide feedback on the process as soon as possible.
#MotorHappy
MotorHappy's replyOfficial
10 Jul 2024, 09:52Hi Xolani
As per our findings the service claim was received at 10:58am and authorised at 12:16pm. We apologise if there was any inconvenience caused and will look into the process to see where and how we can improve.
#MotorHappy
As per our findings the service claim was received at 10:58am and authorised at 12:16pm. We apologise if there was any inconvenience caused and will look into the process to see where and how we can improve.
#MotorHappy
MotorHappy's reply10 Jul 2024, 09:52
Official
Hi Xolani
As per our findings the service claim was received at 10:58am and authorised at 12:16pm. We apologise if there was any inconvenience caused and will look into the process to see where and how we can improve.
#MotorHappy
As per our findings the service claim was received at 10:58am and authorised at 12:16pm. We apologise if there was any inconvenience caused and will look into the process to see where and how we can improve.
#MotorHappy
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Xolani N's updateReviewer Update
10 Jul 2024, 15:52Please advise why you only approved minor service when I asked for major service at the dealership? they only changed oil and air filters. what about spark plugs as per the policy document?
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Xolani N's update10 Jul 2024, 15:52
Reviewer Update
Please advise why you only approved minor service when I asked for major service at the dealership? they only changed oil and air filters. what about spark plugs as per the policy document?
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Xolani N's updateReviewer Update
10 Jul 2024, 15:53and you reply 10 days later, meaning I will only get feedback on this one on the 20th
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Xolani N's update10 Jul 2024, 15:53
Reviewer Update
and you reply 10 days later, meaning I will only get feedback on this one on the 20th
MotorHappy's replyOfficial
11 Jul 2024, 10:14Hi Xolani
As per our findings the service claimed for and authorised on our side was the major 150 000km service. The claim was paid as per manufacturer specifications for the major service needed.
#MotorHappy
As per our findings the service claimed for and authorised on our side was the major 150 000km service. The claim was paid as per manufacturer specifications for the major service needed.
#MotorHappy
MotorHappy's reply11 Jul 2024, 10:14
Official
Hi Xolani
As per our findings the service claimed for and authorised on our side was the major 150 000km service. The claim was paid as per manufacturer specifications for the major service needed.
#MotorHappy
As per our findings the service claimed for and authorised on our side was the major 150 000km service. The claim was paid as per manufacturer specifications for the major service needed.
#MotorHappy