Cancelling is a nightmare

If I could give no star I would. I took out a motor warranty at the end of may. I received a better offer from my bank and then cancell the warranty with motorhappy. I sent an email and called. The call lasted 24 minutes and I was transferred to 4 different people. Every time having to verify my details and hold on..... Eventually I was said that the policy is cancelled and that no deduction will be made at the end of June. On 30 June they deducted the amount for the policy. I called them once again just to be told the policy is not cancelled. After an argument with the operator he said he will escalate it to the cancellation department. I suppose I will have to keep on calling daily to make sure I get my money back and the policy gets cancelled.