cancelled policy

Plan number is: MOTO ********** 4 ,MOTO ********** 5 I have activated policies for a 360Plus Service plan as well as motor vehicle warranty effective December 2017. I specifically mentioned that the first debit order should run on the 15th December due to the holidays and THEREAFTER on the 25th/26th of every month . A debit for both policies went off my account on the 15th January, of which I have since reversed and emailed MotorHappy on the same day advising that i need the debit order dates amended as advised telephonically and that i would not want to cancel the policies because of a misunderstanding, however, I have not yet received a reply, despite the automatic response advising of a 24hour tat. Yesterday 18th January, I received an sms that reads as follows: SA Warranties auto cancellation of policy:MOTO ********** 4. Please contact us: ********** 726 / ********** So my policy was cancelled without a service consultant even contacting me.