1 reviews | Active since Aug 2018
Belligerent and Disgusting Customer Service
My service plan came to an end of which MotorHappy failed to inform me of. When I called them the sales consultant was surprised that I never received a curtesy call, email or sms notifying of this. He proceeded to provide me a quote for an extension of which I was happy with, he than told me it would take 4 months for the plan to be active.
I informed him that MotorHappy is the one that failed me as a paying customer or else I would have taken out the new policy. He said that from his side all he could do was to transfer me to their customer service department.
There I was "assisted" by the rudest and most belligerent consultant I have ever come across. This woman would not even listen to me, she told me that if I was not going to keep quiet and listen to her she would hang up my call. She proceeded to tell me that it was the customer's responsibility to keep track of their policy and that MotorHappy is not in the business of contacting customers.
We are sorry to hear about your experience. As we strive to give our clients good service we will be looking into the interaction between yourself and the customer care agent.
With regards to the Service Plan renewal, although you had claims for all services on your previous plan the debit order term has not yet come to an end and therefore we have not contact you to renew the plan. We apologise for the inconvenience and will also be looking into this process to see how we can improve the services being offered to our clients.
#MotorHappy
We are sorry to hear about your experience. As we strive to give our clients good service we will be looking into the interaction between yourself and the customer care agent.
With regards to the Service Plan renewal, although you had claims for all services on your previous plan the debit order term has not yet come to an end and therefore we have not contact you to renew the plan. We apologise for the inconvenience and will also be looking into this process to see how we can improve the services being offered to our clients.
#MotorHappy
Your policy and business model are beyond stupid if that is the case. As you informing me and me taking out additional cover is more money for MotorHappy!!!
Your policy and business model are beyond stupid if that is the case. As you informing me and me taking out additional cover is more money for MotorHappy!!!
As we strive to give our clients good service, this process is going to be looked into so that we can be more proficient in providing our clients better service going forward.
Once again we sincerely apologise for the inconvenience caused.
#MotorHappy
As we strive to give our clients good service, this process is going to be looked into so that we can be more proficient in providing our clients better service going forward.
Once again we sincerely apologise for the inconvenience caused.
#MotorHappy
You would have been better off not responding.
You would have been better off not responding.