GS
Gwendoline S
1 reviews | Active since Oct 2020
19 Jun 2023, 11:24
Bad service, no care of their customers
Very poor service. I am waiting for someone to call me regarding the incorrect debit order fees incurred because of their poor and unprofessional services. This has been a query from last month but they don't care about the customers. They'll reply here then not bother afterwards.
Helpful (0)
Replies (4)0
Replies (4)
MotorHappy's replyOfficial
19 Jun 2023, 12:07Hi Gwendoline
Your complaint had been sent through to the relevant department to assist further late last week. As soon as there has been feedback received on this we will come back to you.
#MotorHappy
Your complaint had been sent through to the relevant department to assist further late last week. As soon as there has been feedback received on this we will come back to you.
#MotorHappy
MotorHappy's reply19 Jun 2023, 12:07
Official
Hi Gwendoline
Your complaint had been sent through to the relevant department to assist further late last week. As soon as there has been feedback received on this we will come back to you.
#MotorHappy
Your complaint had been sent through to the relevant department to assist further late last week. As soon as there has been feedback received on this we will come back to you.
#MotorHappy
GS
Gwendoline S's updateReviewer Update
19 Jun 2023, 12:20This is not the 1st time complaining about this, I wrote my 1st complaint in May but even now there hasn't been any progress.
GS
Gwendoline S's update19 Jun 2023, 12:20
Reviewer Update
This is not the 1st time complaining about this, I wrote my 1st complaint in May but even now there hasn't been any progress.
GS
Gwendoline S's updateReviewer Update
28 Jun 2023, 14:02Today being the 28th of June 2023 I still haven't received my fees refund. Motorhappy and South African Underwriters are not good customers. I will never refer anyone to them. My 1st experience with these 2 is very bitter sweet.
GS
Gwendoline S's update28 Jun 2023, 14:02
Reviewer Update
Today being the 28th of June 2023 I still haven't received my fees refund. Motorhappy and South African Underwriters are not good customers. I will never refer anyone to them. My 1st experience with these 2 is very bitter sweet.
MotorHappy's replyOfficial
03 Jul 2023, 12:46Hi Gwendoline
We sincerely apologise for the wait, your query has been resolved. The refund has been paid into your account with an immediate release today, so this should reflect in your account already.
Once again we apologise for the time taken to resolve your case and hope that all is now in order.
#MotorHappy
We sincerely apologise for the wait, your query has been resolved. The refund has been paid into your account with an immediate release today, so this should reflect in your account already.
Once again we apologise for the time taken to resolve your case and hope that all is now in order.
#MotorHappy
MotorHappy's reply03 Jul 2023, 12:46
Official
Hi Gwendoline
We sincerely apologise for the wait, your query has been resolved. The refund has been paid into your account with an immediate release today, so this should reflect in your account already.
Once again we apologise for the time taken to resolve your case and hope that all is now in order.
#MotorHappy
We sincerely apologise for the wait, your query has been resolved. The refund has been paid into your account with an immediate release today, so this should reflect in your account already.
Once again we apologise for the time taken to resolve your case and hope that all is now in order.
#MotorHappy