Bad service # kark service as they call it

On the 6th of September 2022I contacted m-sure and spoke to Inamandla jakavula who is a claim technician and informed him about my car problem.He then advises me to take my car to a garage they work with Durban so they can check my car. I then dropped off my car at B and R auto electrician on the 13th of September 2022 .The garage communicated that the car had a fuel system problem and a quote was sent through ...I then asked them to forward it to M-sure .only for M-sure on the 20th after I contacted them for feedback they sent me an email saying my claim has been authorized but for only R7242.76 while my quotation was R33351.81...a man by the name of Jacques Vermaak told me I have to pay the rest because he doesn't cover to repair the injectors but my policy clearly states that what I am coverd for ...which is the same thing this Vermaak refusing to pay ...my car has been sitting in the garage now for more than the agreed times . I have asked for everything he says to be in writing but I have not yet received the email , I have been paying without skipping a payment now when it time to claim they have issues ....this guy is clearly running away from doing what is right.... why take my money if u gonna have issues when we claim ...this company is a ***** and I won't stop till they do what is right ...I will go to any extent necessary....I now have to spend my airtime and my time while this guy is sitting in his office making kark decisions...I want all my money that has been paid from the beginning to be returned as they are refusing to assist ...I want all money back and I will open a case against this company...they are **********