Bad Service by Motorhappy

In early August 2021, I contacted Motorhappy and spoke to one of the tele sales persons and liked what I heard what they had to offer and decided to take up the offer on a service as well as extended warranty plan for my vehicle.

On receipt of the contract documents, I found that I would already start payment in September 2021, although my current maintenance plan only expires end of April 2022.

On querying that, I could not get a clear and definite answer as to why I have to start paying for a benefit that I'll only be able to use in May 2022. In terms of the policy terms I have to be paid up three months before I would be able to claim, so why start paying 8 months before!!!

Seeing that I did not get a logical reply to that concern, I informed Motorhappy on 6 August 2021 that I'm cancelling the policy.

On 2 September 2021, when looking at my bank statements, I saw that an amount in favour of M-Sure was deducted from my account. I could not understand that as I've cancelled the policy on the 6th of August 2012 already.

Although I've sent a number of e-mails to the tele sales person, the complaints section and compliance section, I've not received an explanation yet as to why, despite the policy being cancelled, they still went ahead with deducting the amount form my account.

I find this totally unacceptable and in my mind, it amounts to *****. In view of all of this I'm considering lodging a complaint with the applicable ombudsman.