Bad Customer Service and Experience

I don't usually complain but I had to speak up and say this because someone else might have had a similar experience. I needed assistance with feedback regarding my policy. Which was never received for 3 weeks. I had booked my car in for service tomorrow 18th. I called in 16:45 Lebone Mkhize took the call but, the assistance quickly turned into a vomit and unpleasant outcome which led to wanting to cancel our entire portfolio with Motorhappy. I read the 800 + positive reviews and I'm in shock. The employee representative didn't really care about my concern and wanted to get off the call so she can go home. Even though I explained the concern and offered other means of communicating feedback to me. She was more than happy to process a cancellation than to provide assistance to me.

I asked the agent to go into their system to pull the previous records or system comments of my last interactions. She could not do that because, there's meaning different systems. Systems can lead to communication break down, because of inefficiency and lack of integration. Having a single page that conaolidates all customers remarks and comments would be a great aid to your employees as it will empower them and also to your customers as we won't have to repeat what we had discussed before.

So if you are planning to go into bed with Motorhappy as a service provider, be ready to deal with being treated like a number and that you don't matter and the team is happy to process your cancellation at a heary beat.

Meaning that the service they provide could be a **** to unsuspecting customers.