Bad customer service

I recently took cover with MotorHappy and have been constantly requesting for my policy documents as the policy terms and condition were not explained to me. I called their offices a week ago and was told i would get them in 48 hours. It has now been a week and no one has bothered to send me an email or let alone an sms just to confirm that they are busy attending to my query. They cant even confirm if i should take my vehicle in for service or not. I am so disappointed that i fell for such a bad company with bad service