Bad customer experience

Item: MotorHappy
Rating: 1
Author: Mavis

Not sure how mfc and motorhappy operates, i paid off my car in 2022 but it seems like they haven’t updated my details, they are busy threatening to give me an insurance since i did not send them my car insurance. I have sent an email that my car is no longer finance but they keep on sending the same email and sms to say my vehicle belongs to the bank they need comprehensive insurance. Worse part they don’t reply to my email.

Helpful (0)

Replies (2)

MotorHappy's replyOfficial

26 Jun 2023, 10:12

Hi Mavis

We are sorry to hear about this and are looking into your profile to resolve this. Feedback will be provided as soon as possible.

#MotorHappy

MotorHappy's reply26 Jun 2023, 10:12

Official

Hi Mavis

We are sorry to hear about this and are looking into your profile to resolve this. Feedback will be provided as soon as possible.

#MotorHappy

MotorHappy's replyOfficial

05 Jul 2023, 11:05

Hi Mavis

As per the feedback received, communication from MFC confirming the payment of your vehicle being paid in full has been received and the inquiry about insurance on your vehicle has been cancelled.

We apologise for the inconvenience caused.

#MotorHappy

MotorHappy's reply05 Jul 2023, 11:05

Official